I had been adding things to my datafeed, and reading the googlebase section for new information. I guess I didn’t read it enough, because all of a sudden I got errors in my feed. It was my shipping section. I never had issues before, but now all of a sudden – WHAM! I just couldn’t figure it out! The wording on the error stated basically they are no longer supporting it, and that makes NO SENSE!
I went to the help section, and read other messages from people having the same issue. One poster got a message back from googlebase that stated to add the shipping charge within the price of the product. I’m sorry but that is insane if you want to look competitive, or what about if you have TONS products already live? I wrote them myself and got some generic answer about “Check the help section”. I wrote back a second time and FIRMLY asked them if they got rid of this attribute! I finally got my answer!
Thank you for your email. Currently, we are unable to support the shipping attribute. Please know that this was a recent change and we are very sorry for any inconvenience it has caused you. Our engineers are working on a
resolution for the future, however, at this time, the shipping attribute will not function as normal. To resolve the errors in your file, please remove the attribute, and then upload your file again.Google Base is a beta product, which means that it is constantly changing and developing. As a work around, please include your shipping information under the description attribute.Again, I am very sorry for the trouble. Please let me know if there is anything else I can help you with.Sincerely,
Elaine
The Google Team
At first I was upset! Then I thought about the datafeeds, and figured WELL it my listings take people directly to my site! They will see the shipping there anyway! What about the individual items you have live? It sounds like you have to change ALL of your listings to accomodate this now.
My other posts regarding googlebase:
Payment Options for Googlebase
How Often to upload to Googlebase
Googlebase Bulk Upload Experience
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